Dear Mr. Smith:

October 24, 2016

Dear Mr. Smith:

Please accept my sincere thanks for the work of your staff in repairing my central air conditioner on one of the hottest days last week. When the condenser fan broke in 88-degree weather, your receptionist, Rachael, quickly dispatched repairman “Lucas” to my home. He could not have been more professional and considerate. Unfortunately, he did not have the correct fan available on his truck, so Rachael juggled her schedule for the next day giving us a “first call” with your equally terrific repairman, “Able”, who quickly got our house cooling again. You probably do not recall that it was your personal involvement and professionalism that led me to choose Webster, over less expensive air conditioning firms, when we replaced our unit six years ago. Webster also installed our original unit and ductwork in 1989. I am very grateful for the rapid efforts of your staff last week.

Sincerely,

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